21HK CLOUD · ABOUT US

Infrastructure for your next step.

Cloud computing and Internet infrastructure services, with clear product information, flexible configurations and practical technical support for enterprises, developers and partners.

21HK Cloud

21HK CLOUD
Cloud computing. Connected infrastructure.

21HK Cloud provides cloud computing and Internet infrastructure services for enterprises, developers, growing teams and partners. We bring together computing, storage, networking and data centre resources to help customers select suitable infrastructure and deploy their services efficiently.

Our portfolio includes cloud servers, dedicated and bare metal servers, colocation, multi-IP servers and networking services. Customers can select regions, connectivity, computing resources, storage, bandwidth, public IP addresses and billing cycles to suit websites, applications, e-commerce, enterprise systems, development and cross-region access.

We make product specifications and purchasing information easier to understand, with available regions, network options, configurations, prices, stock and delivery methods presented online. For more complex requirements, our team can help clarify needs, compare options and confirm resource availability before an order is placed.

Delivery is the beginning of a long-term relationship. From consultation and configuration to activation, deployment guidance and ongoing support, we help customers manage their infrastructure needs. Platform stability, clear security responsibilities and lawful use remain central to our approach.

We continue to improve regional resource integration, product standardisation, platform automation and customer support. Our aim is to make infrastructure easier to understand, purchase and use, and to build lasting partnerships through transparent information and dependable service.

Our purpose Help customers understand their options, choose the right resources and receive practical support as their businesses grow.
A connected portfolio Cloud servers, dedicated servers, bare metal, colocation and networking services.
Flexible configuration Choose resources by region, connectivity, configuration and billing cycle.
Service collaboration Consultation, delivery assistance, operational support and after-sales service.
Continuous optimization Ongoing improvements to resources, provisioning, platform usability and support.
Clear and transparent

Clear specifications, pricing and availability help customers make informed choices.

Stable and Reliable

A focus on infrastructure and network quality, from delivery to day-to-day operations.

Responsible operations

Lawful use, platform security and clearly defined responsibilities.

Ongoing service

Continuous improvements to products, systems and support as business needs evolve.

Our service approach

Built around your business needs, with clarity, accountability and ongoing support at every stage.

  • Customer first

    Understand your requirements and provide clear, relevant advice on products and services.

    Customer needs and service communication
  • Stable and Reliable

    Focus on infrastructure stability, service continuity and a better operational experience.

    Stable and reliable cloud computing services
  • Professional support

    Maintain clear, accountable communication from consultation and purchasing to delivery and ongoing support.

    Professional support delivery collaboration
  • Continuous innovation

    Improve products, infrastructure, systems and automation to make cloud services easier to use.

    Technical capabilities for continuous innovation

Milestones

Our development has centred on dependable delivery, consistent operations and a better customer experience.

2015
Getting started

Start with Internet infrastructure services, Provide hosting, network and technical support to webmasters and corporate customers.

2016
Strengthening service foundations

Gradually establish pre-sales consultation, product delivery and after-sales support processes, Continuously improve service response efficiency.

2017
Product system expansion

Focusing on different business scales and usage scenarios, Continue to enrich the selection of computing, storage, bandwidth and network products.

2018
Delivery process optimization

Improve product activation, order management and service coordination mechanisms, Make resource delivery clearer and more efficient.

2019
Operational support

Strengthen platform operation guarantee, problem response and service tracking, Continue to improve infrastructure stability.

2020
Online service upgrade

Optimize online consultation, purchase and service entrances, Provide customers with more convenient remote business support.

2021
Cloud resource integration

Continuously integrate cloud computing and data center resources, Enhance multi-scenario product supply and service collaboration capabilities.

2022
Platform migration and upgrade

Completed cloud service management platform migration and official website construction, Unify product, order and customer service processes.

2023
Compliance and system upgrades

Improve network service compliance capabilities, And continue to optimize platform functions, operational stability and customer experience.

2024
A broader portfolio

Improve the infrastructure product system such as cloud servers, physical servers, bare metal and server hosting.

2025
Regional and line expansion

Continue to enrich regional resources in mainland China, Hong Kong, China and North America, Provide flexible options for different businesses.

2026
Brand and experience refresh

Upgrade official website visuals, product categories and purchasing experience, Continue to build a clear, stable and professional cloud service platform.